Every claim is a moment of truth.
Policyholders expect speed. Insurers need accuracy. Achieving both requires more than a claims system alone. Xceedance combines claims professionals, IAN's agentic ecosystem, and a modern digital-first claims operating model to help insurers manage claims efficiently, improve claim outcomes, and create better customer experiences from first notice to final settlement.
See IAN in action
Claims move quickly. Information doesn't always follow.
A single claim can involve policy verification, damage assessment, estimate creation, customer communications, payments, litigation review, fraud checks, and multiple third parties.Every delay adds cost. Every unnecessary handoff slows resolution. Every inconsistency creates risk.
FNOL
Triage & Assignment
Coverage Review
First Contact
Virtual Estimate
Settle & Close
Coverage validation, inspection decisions, and estimate creation are often the most time-sensitive stages of a property claim. Delays in gathering information, validating coverage, and defining scope can slow settlement and increase handling costs.
From first notice to claim settlement, in six steps
Less time managing process. More time resolving claims.
FNOL Received
Loss information is captured through digital, voice, email, partner, or customer channels, and a claim is created.
IAN Triage Agent
Classifies the loss, prioritizes the claim, and routes it to the appropriate adjuster or workflow.
IAN Coverage Intelligence Agent
Validates policy terms, confirms coverage eligibility, reviews claim details, and identifies potential issues requiring escalation.
IAN First Contact & Inspection Agent
Supports claimant outreach, gathers loss details, evaluates claim information, and helps determine inspection or mitigation requirements.
Virtual Estimating & Scope Review
IAN ingests photos, inspection data, and claim documentation to create an estimate while adjusters review scope, authority limits, and exceptions.
Settle & Close
Claims are finalized, payments are issued, systems are updated, and claim outcomes are communicated to all stakeholders.
One model. Three layers.
Claims platforms maintain the record. IAN orchestrates intake, triage, coverage validation, inspection decisions, virtual estimating, quality review, and settlement support. Claims professionals provide oversight, judgment, and settlement authority.
IAN
Agentic Layer
FNOL intake, claims triage, fraud detection, coverage validation, virtual estimating, document intelligence, and settlement support agents
Comprehensive support across the claims lifecycle
Virtual estimating transforms the claims experience
Traditional claims often require multiple handoffs before an estimate can be produced.Virtual estimating enables damage assessments to begin immediately using images, claim documentation, and digital workflows, accelerating the path from loss notification to settlement.IAN helps orchestrate the estimating lifecycle from FNOL through coverage review, inspection decisions, virtual scope creation, estimate generation, QA validation, and settlement preparation.
Faster estimate creation
Eligible claims move toward resolution sooner.
Improved adjuster productivity
Adjusters spend less time on routine estimating activities.
Better customer experience
Policyholders receive faster updates and greater transparency.
Greater operational scalability
More claims can be managed without increasing adjusting capacity.
What improves for you
Faster claim resolution
Claims move through the lifecycle with fewer delays and bottlenecks.
Greater claims scalability
Operational capacity expands without proportional increases in staffing.
Stronger financial outcomes
Improved efficiency reduces claim-handling costs.
Reduced claims leakage
Consistent workflows and intelligence improve claim accuracy and control.
Human accountability
Claims professionals remain responsible for every settlement decision.
Better policyholder experience
Customers receive faster communication, estimates, and resolutions.
Better claims outcomes begin with better orchestration.
Explore Our Success Stories
Systems manage the record. Agents coordinate the work. Experts resolve the claim.